Membership System & Help Guide

Visit the Membership Management System using the button below in order to join, renew, update your membership details or enrol in courses. (System will open in a new tab on your web browser.)

Open Membership Management System

Help / FAQ

I’ve forgotten my membership number/password /all my membership details, what do I do?

  1. If the membership management system is not already showing the login screen, click the LOGIN>Existing  Member Login link on the top right of the website and you will be taken to the Membership System.  Click Login on the left side menu.
  2. Click the appropriate link near the bottom of the screen:
    • Forgot Password: Fill in the form in order to receive an authorization code by email.  Copy the code and insert in the Authorization Code section and then enter a password / confirm the password and Submit
      See this document for more detailed instructions if needed.
    • I know my password but not my membership number: Fill in the form in order to retrieve your membership number.
    • I am a member but have forgotten my details: Fill in the form. A volunteer member will contact you with login details.

How do I join?

Note: If you are or have ever been a member of Alpine U3A, do not join again. Follow the instructions under “How do I renew” below.

You can join online by:

  1. Click the LOGIN>New Member Join link on the right-hand side of the website Menu Bar.
  2. Fill in the form and submit it.
  3. After you have joined, you will receive a confirmation email with your login details.
  4. You can then login to the membership management system.
  5. After enrolling in at least one course (see below), you can pay your membership fee.

For more details on memberships, or to join offline, visit the memberships page.

How do I renew?

You can renew your membership online by:

  1. If the membership management system is not already showing the login screen, click the Login link on the left side menu.
  2. Login with your membership number/email address and password.
  3. Enrol in one or more courses/activities. See the Selections [HERE].
  4. After enrolling in at least one course, you can pay your membership renewal fee.

For more details on memberships, or to renew offline, visit the memberships page.

How do I enrol in courses and pay my membership fee?

  1. Login to the membership management system.
  2. Click Courses on the left side menu.
  3. To select a course, Add to Cart at the bottom of the course info.
  4. When you have finished selecting courses, click the Cart button at the top right of the screen.
  5. You may need to agree to the Terms & Conditions.
  6. Click the Checkout and an Invoice will appear with payment options.
  7. Your invoice payment options will be displayed.
    • Only offline payment is available. Click the ‘Print’ button to print the invoice if you want a copy. You can then use one of the offline payment methods listed on the memberships page.

I have other questions, or I need additional assistance

Please get in touch with us, using any of the methods listed on our Contact Us page.

How do I retrieve/reset my password?

All member records are protected by a password.  Members require their Member Number and Password to login into the Membership System.  Our administration team do not know your password but you are able to reset it using the instructions “Retrieve – reset a password

How do I report an absence from a course?

Our Membership System U-MAS has a feature to allow a member to report an absence from a course.  You may only be absent for a single course or for a period.

When you report an absence, you and the Convenor/Leader will receive an email notification (if they have an email address).  The key steps are –

  1. Login with your Member Number and Password using the Member Login top right on our website
  2. Select “My Absences” from the left-hand menu
  3. Select the date range (from and to) for the absence
  4. Choose the course from the pulldown from which you will be absent.  If you will be absent from all your courses during the same date range select “All”.
  5. Select an optional reason for the absence.  The default is “Other”.  The other options are “Holiday” or “Illness”
  6. Select “Submit” and the absence will be recorded
  7. Logout

Downloadable User Guides

Open Membership Management System